Location and Business Hours
Where is AAA Rental System located?
Our showroom, office and warehouse is located at: 3020 West 167th Street in Markham, Illinois; 1/2 block East of Kedzie Avenue on 167th Street. We are about 1/2 hour south of the Loop. We deliver throughout the entire Chicagoland area daily. We are conveniently located within blocks of I-57, I-294 and I-80 exits. We welcome your visit to our state-of-the-art facility.
What are your business hours?
You can view our business hours on the contact page.
Placing Your Order
When should I reserve my equipment?
We recommend that you place your order as early as possible prior to your event. Quantities are limited and availability is on a first come, first served basis. This is especially important during holiday times and during the busy summer months. We will always try our best to accommodate your last minute needs. We’re here to make your event successful.
How do I make a reservation?
You are welcome to visit our facility and see our inventory in person. If this is not feasible, call us on the telephone for service. You may ask for a written quote, however a reservation is CONFIRMED only when a deposit of 50% of the rental charges has been received. Deposits are accepted by telephone or fax using a major credit card issued to the renter. Reservation deposits may also be made in cash by visiting our showroom. Checks are gladly accepted only when presented at least 3 weeks prior to your event.
Customers with prearranged ‘house charge’ privileges may provide a signed reservation form or written purchase order to confirm a reservation. Please be sure of your rental needs and event dates. In order for us to reliably honor all customer requests, reservation deposits are not refundable. Reasonable adjustments (not full cancellations) to your order are certainly accepted. Your reservation deposit may be applied to your rental charges upon the ‘opening’ of your rental contract. For additional details, please feel free to discuss our policies with our Rental Service Associates.
What about payment and security deposits?
Customers without ‘house charge’ privileges must make full payment upon receipt of equipment. A security deposit equal to a minimum of 100% of the rental charges is required while equipment is in your possession. Security deposits may be made in cash or thru the authorization of a major credit card. Checks are gladly accepted only when presented at least 3 weeks prior to your event. Any additional charges incurred, such as additional rent or cleaning fees etc. will be deducted from the refund of your security deposit. Any additional balance will be charged to your credit card on file or settled upon the ‘closing’ of your order. Payment from customers with ‘house charge’ privileges is due upon receipt of invoice.
Can I confirm my order?
Yes, please call AAA at 708-210-1200.
Do you deliver?
Yes we do. We have one of the largest delivery fleets among rental companies in the Midwest. Our uniformed crews serve the entire Chicagoland area on a daily basis. We also serve national clients as well. Fees for delivery service are based upon location and specific services requested. Seasonal minimums may apply. Ask your rental representative for details.
Can I pick up and return my order myself?
Yes! Our convenient facility and time tested procedures make this a great way to go. Please allow time to inspect and count your order. Save money by returning on-time. Returns are due before noon on the next open day following your event. We’ll be happy to assist you in loading and unloading your equipment. However due to insurance regulations, our personnel cannot enter or climb on your vehicle. Please bring rope or bungees with you when picking up in order for you to secure your load.
What are your hours for delivery and pick up?
You may specify morning (8am-noon) or afternoon (noon-5pm) service and we will do our best to accommodate you. You are welcome to call us the morning of service and we will do our best to provide you with a more accurate time range for your stop. On any given day we have several trucks on the road to service our customers. Each truck may make several stops. Sometimes due to unforseen circumstances, a driver may be detained at one location, which unfortunately delays the rest of the routed stops. It is best to have us deliver your order the day before your event. There will be no additional rental charges incurred. If timing is critical, we can arrange ‘Time Specific’ service.
Can I specify a delivery / pick up time?
Absolutely. For some events, a ‘Time Specific’, ‘Off Hours’ or ‘Same Day’ delivery / pick up may be necessary. We’re happy to accommodate your special requests for a nominal additional fee. Please make these arrangements as early as possible before your event.
What services should I expect when the truck arrives?
Standard delivery service includes unloading and neatly stacking equipment on the dock, in the garage or any another mutually convenient place within a reasonable distance of our truck. Equipment should be returned and stacked in the same location for our crew to pick up following your event. Our rates do not include carrying of equipment up or down stairs, or more than 50 feet from our truck. If necessary, ‘Special Service’ arrangements can be made in advance of for a nominal fee. We will be happy to accommodate your special needs. Please allow time to inspect and count all equipment upon delivery, and to verify our counts upon pick up. Discrepancies must be addressed at the time of service. Unless you are a ‘Charge’ customer, the balance of rental charges and deposit if applicable is expected upon delivery of your order.
Does AAA set up and take down the rental equipment?
Some items, such as tents, staging, flooring etc. require professional set up. This service is included in the rental rate. Full service set up and take down of other items, such as tables and chairs are available at a nominal additional charge. These arrangements must be made before your scheduled service.
What if I would like to add or reduce my order once it has been delivered?
You may pick up additional equipment from us, or if time allows it, we will make another delivery to your location for an additional delivery charge plus a rush charge if applicable. Our trucks usually leave for their routes early in the morning. Once equipment has left our warehouse to be delivered to you, we unfortunately cannot reduce or cancel the rental charges.
General Rental Questions
What do I do if something is missing or breaks?
We insist that you inspect and count all rental items when received to ensure that everything that is stated on the contract is in good order. Any discrepancies should be reported to our office immediately and we will try to correct the problem or adjust your contract prior to your event. Please do not wait until after your event to report any discrepancies. You are responsible for the security of our equipment while in your possession. Please make sure that all items are in a secure location and protected from the weather. Missing and broken items are billed at replacement value and these charges are payable upon ‘closing’ of your order. If items are found after this time, we will promptly issue you a refund.
Regarding prices, what is a ‘rental period’?
Most items are rented for use during a single day event. A rental period for most party items usually includes two nights out. For example: If you pick up your order on Wednesday, it is due to be returned to us on Friday before noon. If you pick up your order on Friday in the winter, it is due to be returned to us on Monday before noon. If you pick up your order on a Friday in the summer, it is due to be returned to us on Sunday before noon. If we have delivered your order to you, the rental period for a one day charge ends upon our pick up of the order. For policies regarding the rental period for MULTIPLE DAY EVENTS and for items that are rented on a weekly or monthly basis, consult with your rental representative. Generous extended term rates are available for most items, but ONLY when arranged in advance of the rental period.
What if I would like to rent something that I don’t see listed?
Please call us! We are constantly adding new items to our inventory and if we can’t provide it, we’ll be happy to point you in the right direction.
Do I have to clean my equipment before returning it?
Yes. For most items, all that we ask is that you return equipment in the same condition as you received it. Linen just needs to be dry, shaken out and placed in the return bag provided. Food service items must be well rinsed and free of any food, oils or beverage residue. Canopies must be dry and free of soil, leaves and other debris. Tables must be free of staples, etc. Cleaning charges are at least 50% of the daily rental rate and are payable upon return. Please ask our Rental Service Associates any questions that you may have regarding our cleaning policy.
What is the Equipment Protection Plan (EPP)?
For a charge of 10% of the total rental amount, AAA RENTAL will gladly excuse you from paying repair or replacement costs for any reasonable accidental damage that may occur to our equipment while in your care. EPP does not cover loss due to misuse or negligence of any type. EPP does not cover cleaning charges. EPP does not cover missing equipment for any reason. EPP is highly recommended, yet optional. It must be expressly declined in writing prior to receiving your equipment. EPP is not refundable.
Can AAA help a non-profit organization with equipment needs at a discount?
When delivery and pick up service is not required, AAA may offer an immediate 10% discount (with minimum restrictions) upon request. For other requests please fill out this from by clicking here and faxing it to us.
Tent Rental Questions
How soon before an event do I need to place a tent order?
AAA Rental is required by law to submit utility locate requests before staking tents. Due to the time it takes to complete these requests we recommend confirming your tent order no less than 7 days before your event. We may not be able to fill orders placed less than 7 days before the event.
Can we install tents on pavement, and what is the process of how holes are drilled and repaired?
The proper method of securing tents is by staking the tent into the surface. Different style stakes are used for different types of surfaces. AAA primarily uses sharp, 24″- 42″ long, 1″ diameter, double-headed steel stakes. We drill and drive a one inch round hole into the pavement exactly where the stake needs to be. This will usually penetrate asphalt, soil and clay etc. After the event is over the stakes are removed with a special device called a stake puller. Then we fill in the hole with blacktop and / or a specially formulated asphalt plug that stays right in the hole. Cold weather won’t crack it, hot weather won’t melt it. We do our very best to return your drive or parking lot to the original quality of the asphalt.
Do I need an evacuation plan when renting a tent?
Yes. Tents are temporary structures that can provide protection from moderate weather, but they are not designed to serve as shelters in severe conditions. Also, they do not meet the requirements of permanent buildings for protecting occupants. It is your responsibility to ensure your guests’ safety. We recommend that you develop an emergency evacuation plan so you are prepared to act decisively in the event of an emergency during your event. Click on the link below for a sample evacuation plan.
Careers and Employment Opportunities
How can I apply for work at AAA Rental?
You can view information about employment on the jobs page.